Pause and keep the pack
If you suspect a medicine is counterfeit or damaged, do not use it while seeking advice from a qualified pharmacist or healthcare professional. Keep the carton, vial, and leaflet available for inspection.
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Packaging checks
A closer look is only a first step.
Use packaging observations to raise questions. A convincing carton cannot establish what is inside a vial.
Observe · document · confirm
What to do when something looks wrong.
Record the concern
Photograph the packaging and note the batch, expiry date, and any unusual labeling or damage. Document the concern without posting personal health or purchase information publicly.
Seek independent confirmation
Ask a pharmacist or the manufacturer through independently confirmed contact details. Report suspected medicine-quality problems through the relevant health authority’s reporting process.
This site does not authenticate serial numbers
The interactive carton on the homepage is an illustration. It is not connected to a manufacturer verification database. Its markings, colors, and codes cannot verify a physical pack.
Appearance is a clue
Unexpected packaging changes or unusual effects may warrant investigation. Counterfeit medicines can contain incorrect ingredients or amounts, including no active ingredient.
Keep the questions separate
Identity, handling, medicine quality, and suitability for a patient are different questions. A matching label or working QR code does not answer all of them.
Sources & further reading
FDA · Counterfeit medicine ↗FDA · Reporting product problems ↗These resources explain general medicine and safety information. They do not verify CELTROPE’s authorization, composition, or batch quality.